Refunds

100% Taste Guarantee

We love our candy and we know you will too. That's why we offer our 100% taste guarantee. If you have any issues with your candy, simply mail it, along with your proof of purchase, to:

 

Canada Sweet Shop Inc.

241 - 104 - 1240 Kensington Rd NW

Calgary, AB

T2N 3P7

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (empty bags will not be considered refundable). If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 days for this. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@canadasweetshop.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.